Valued for Their Tech, Silicon Valley Digital Health Companies Rely Heavily on Armies of Faraway Coaches

November 13, 2019

(STAT News) – Digital health companies like Omada are now booming businesses. Although their models vary, they all monitor and educate people with chronic medical conditions such as diabetes, hypertension, obesity, and depression — and make money by charging their employers or health plans, with the promise of ultimately lowering medical costs. In just the past few months, leading companies in the sector have gone public, been acquired by Google (GOOGL), and raised tens of millions of dollars of venture capital funding. Relatively underlooked, however, is just how reliant the sector is on human labor — namely, armies of health coaches like Moberly working from home offices hundreds or thousands of miles from corporate headquarters in Silicon Valley.