How Helpful Are Mental-Health Chatbots?

May 13, 2024

A sad woman's reflection in a window

(Wall Street Journal) – Advances in AI technology are opening up new possibilities, researchers say, but chatbots are still no substitute for a human therapist

Interest in mental-health chatbots is rising, fueled by advances in AI’s ability to conduct sophisticated conversations. But how much therapy can they really provide? Chatbots are still no substitute for a human therapist, researchers say. Not only do some of these tools have trouble helping patients in crisis, they don’t always offer a sufficient level of personalization or provide advice that is guaranteed to be accurate. (Read More)