The Gap Between Need and Care: What Operation Metro Surge Revealed About Healthcare Organizations

Operation Metro Surge created rapidly changing barriers to healthcare access that challenged traditional assumptions about the responsibilities of healthcare organizations. While healthcare and community organizations responded to the same crisis, they often recognized its impacts differently based on where they encountered patients, how they gathered information, and what they were positioned to see. Drawing on the experience of Inspire Change Clinic and community partners, this Grand Rounds examines how changing conditions reshape healthcare access and organizational responsibility, highlighting the capacities needed to recognize and respond to emerging barriers to care.