States are embracing AI to help manage safety-net programs

June 23, 2026

an older couple holding hands

(Axios) – States are increasingly deploying artificial intelligence to help manage their social safety net programs and reduce worker caseloads, but advocates warn there’s little evidence of safeguards around the technology.

Why it matters: AI systems can hallucinate and make errors, and without proper oversight, a machine’s mistake regarding program eligibility could strip Americans of essential benefits. (Read More)