One in Six Calls to National Suicide Prevention Lifeline End Without Reaching a Counselor

July 12, 2022

(Wall Street Journal) – The network of about 200 call centers that answers calls to the line is already under some strain. Some 1.5 million of 9.2 million calls between 2016 and 2021 were abandoned by callers or disconnected before a counselor could respond, according to data provided by Vibrant and analyzed by the Journal. In 11 states, a majority of calls were routed to one of 13 national backup centers from local centers too overtaxed to answer. (Read More)