‘I Log Into a Torture Chamber Each Day’: The Strain of Moderating Social Media

September 11, 2023

(The Guardian) – Moderators working in Hyderabad, a major IT hub in south Asia, have spoken of the strain on their mental health of reviewing images and videos of sexual and violent content, sometimes including trafficked children. Many social media platforms in the UK, European Union and US have moved the work to countries such as India and the Philippines. While OpenAI, creator of ChatGPT, has said artificial intelligence could be used to speed up content moderation, it is not expected to end the need for the thousands of human moderators employed by social media platforms. (Read More)