(Wired) – A hospital giant and radiology network turned to Palantir to streamline scheduling, but nurses and other staff say the new software is causing errors, burnout, and frustration.

The nurses who spoke with WIRED allege that Timpani has potentially harmed patients by causing care teams to be understaffed, imbalanced, and exhausted. Operating with minimal oversight, they say the tool routinely schedules too few nurses or not enough experienced veterans during shifts, particularly on Sundays. It also frequently ignores nurses’ stated preferences for spacing out shifts, working nights and weekends, or taking specific days off.

As a result, nurses say they are being forced to waste more time trying to trade shifts or appeal their schedules than prior to the arrival of the software. (Read More)