Inside Amsterdam’s high-stakes experiment to create fair welfare AI

June 11, 2025

crowd of people walking on a sidewalk

(MIT Technology Review) – The Dutch city thought it could break a decade-long trend of implementing discriminatory algorithms. Its failure raises the question: can these programs ever be fair?

Amsterdam indeed thought it was on the right track. City officials in the welfare department believed they could build technology that would prevent fraud while protecting citizens’ rights. They followed these emerging best practices and invested a vast amount of time and money in a project that eventually processed live welfare applications. But in their pilot, they found that the system they’d developed was still not fair and effective. Why?

Lighthouse Reports, MIT Technology Review, and the Dutch newspaper Trouw have gained unprecedented access to the system to try to find out. (Read More)